Questions, answered

A prepaid virtual card: a card number, expiry date and security code that live in your dashboard. You choose the balance when you order, and that balance is the most the card can ever spend. It is separate from your bank account, so a campaign can never cost more than you loaded.

Marketers, media buyers, freelancers, agencies and small businesses that pay online advertising bills and want each budget on its own card. You need to be 18 or over, able to use the service where you live, and not located in a sanctioned country.

No. BuyAdsCard is independent and is not affiliated with, endorsed by or partnered with any advertising platform. Each platform decides which cards it accepts and how it reviews accounts and ads, and you must follow its policies.

Your dashboard holds live card details, so a password on its own is not enough. With an authenticator app, a leaked password is useless without your phone. Customers and our own team alike must use it, and there is no switch to turn it off.

The balance you load, plus a $5.00 issue fee and a 15% top-up charge on that balance. The total is shown before you pay and is locked when the order is created. There are no monthly or hidden fees.

At checkout you will see the payment methods that are currently available. With an online checkout, you are sent to the payment provider’s page and the payment is confirmed to us automatically. With a wallet payment, you send crypto to the address shown and submit the transaction ID so our team can match it.

Open the order under “Orders” and choose “Pay now” to return to the payment page. The order waits as “Awaiting payment” until the payment is confirmed. You can also press “Check payment status” if you have paid and the page has not updated yet.

A short payment puts the order on hold for review — it can’t be completed as it stands. Write to us in a ticket and we’ll work out the next step together. Money sent on another network or to another address may be gone for good, so copy the payment details exactly.

Paid orders usually get their card within a few hours. Each paid order passes through a team member’s hands, which can take longer at busy times. Track it under “Orders”; an email lands in your inbox the moment the card exists.

No — cards can’t be reloaded. Whatever balance you pick at checkout is what the card carries. Need more budget? Order another card; many customers like keeping one card per month, client or campaign anyway.

Open “My cards”, choose “Reveal details” and enter the current code from your authenticator app. The details stay visible for one minute and then hide again.

Cards are frozen to protect you or while unusual activity is checked. A frozen card cannot be charged. We email you when a card’s status changes, and support can tell you more.

Acceptance is always the platform’s decision, and some platforms or regions do not accept prepaid or virtual cards. If acceptance matters for a large budget, start with a small card and check it in your ad account first.

The most common reasons are an insufficient balance (remember that platforms may charge more than one invoice in a day), a billing country or address that does not match the card, or a currency conversion that pushes the charge above the balance. Our blog has step-by-step guides for each case.

Yes, and it is the best way to use the service. Order a separate card for each client, brand or campaign, give each one its own budget, and every charge on your statements lines up with the account it belongs to.

Only money still on a card can come back. Never charged? You get all of it. Charged at least once? Only when $500.00 or more is left — we close that card and return the rest after a 10% commission. Fees stay non-refundable either way. The refund policy has the details.

In crypto, using the payout address and network you type into the request form. Check both twice: once a payout leaves for the details you gave, it can’t be recalled.

We store each card’s number, CVV and expiry in encrypted form, and your dashboard only decrypts them after you type a fresh authenticator code. Payment screenshots sit in private storage that only order reviewers can open.

Use one of the recovery codes you saved during setup — every code is single-use. Once inside, open a ticket and ask us to remove the old authenticator so you can link the new phone. Lost the codes as well? Email us from the address on your account and we’ll confirm your identity first.

Never. No one at BuyAdsCard needs your password, a code from your authenticator or a recovery code — not by email, ticket or chat. A request like that is a scam.