Topic

How to use your account

Step-by-step help with ordering a card, paying, revealing card details, refunds and support tickets.

How-to guides Oct 14, 2026 5 min read

How to order your first ad card, step by step

Ordering your first card takes a few minutes of your time plus our review. This walkthrough shows every screen, every choice and what each order status means, so nothing comes as a surprise.

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How-to guides Oct 14, 2026 5 min read

How the fee calculator works and what you pay

Every card has two fees on top of its balance, and the calculator shows all three numbers before you pay. Here is exactly how the total is worked out, when it's locked and how to use it to plan a budget.

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Put the advice into practice

Give each campaign or client its own prepaid card and keep every budget inside its limit.

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